Last updated: November 10, 2023
This Refund Policy represents how You can cancel a subscription, refund Your money if You have purchased a subscription through the Website, and provide Us with the proof as described below.
This Refund Policy must be read together with the Terms of Use and Privacy Policy, and they collectively constitute the entire Agreement (hereinafter — “Agreement”) between You and Us. All capitalized definitions of terms used herein for which no definitions are provided shall have the same meaning as defined in Our Terms and Conditions and Privacy Policy.
If you want to cancel your subscription, please contact Us via contact@x5.agency.
You may be eligible to receive a refund of a one-time payment or last subscription payment in the following cases:
You have experienced technical issues with your Purchase within 30
(thirty) calendar days starting from the Purchase date and
You have requested a refund during the same 30 (thirty) calendar day
from the Purchase date (where the Purchase date shall be understood as
the date of validation of your payment by our servers for a one-time
payment or as the date of validation of your last subscription payment
by our servers) and, as a result, your use of the Purchase is rendered
impossible.
We will decide your eligibility for the refund in sole and absolute
discretion.
To request a refund or exchange, please contact Website customer service at contact@x5.agency.
To make a decision about Your refund request after installation of the
App, We may ask You to provide the following information:
Your device’s model, operating system, and version;
the steps You are taking when this issue appears;
a screen video or screenshots that would illustrate the issue;
any additional information that would help Us identify the problem if
the details You have already provided are insufficient to identify the
issue you're experiencing. the evidence of forwarding a refund request
within 30 (thirty) calendar days of the Purchase date.
If You need to request a refund before installing the App and receiving content, You must install the App and log in to Your account, then send Us a screenshot of the homepage of our App for additional evidence.
The technical issues may include material crashes, failure to launch, non-clickability of buttons, and other issues, which render Your use of the Purchase impossible.
All refunds will be calculated according to the actual Purchase price paid at the time of Purchase.
If you are mistakenly sent a different product than what you ordered on the Website, as an option, we may replace the product at a discounted price.
We are not liable for any refund due to defect/dysfunction on your Device, including but not limited to inability to install and/or problems due to Internet connectivity.
If you want to cancel your Purchase and are entitled to any refund, We reserve the right to charge a fee to cover the cost of any administrative or other expenses We may have suffered due to your Purchase to the extent permitted by applicable law.
We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed.
Please note that to process the payment, we use the Payment processors. Such services enable the transaction initiated by You and notify Us of its completion. We do not store or collect Your payment details ourselves. This information is provided directly to the Payment processors. The Payment processors reserve the right to issue refunds at their discretion.
Generally, if you do not meet the conditions of our Agreement set out above, the fees you have paid are non-refundable and/or non-exchangeable unless otherwise stated herein or as required by applicable law.
Generally, if you do not meet the conditions of our Agreement set out above, the fees you have paid are non-refundable and/or non-exchangeable unless otherwise stated herein or as required by applicable law.
If You live in the European Union, You have certain rights to withdraw from distance purchases; however, please note that when You order the Purchase, You acknowledge and agree that You accept and consume the Purchase promptly once our servers validate Your Purchase and the purchased Content is successfully delivered to You and therefore Your right of withdrawal is lost at this point.
Note for the United States residents:
If you reside in the United States, all the aforementioned refund conditions apply, with additional compliance to the laws and requirements outlined by federal and state regulations.
Please submit any notices and requests relating to this Refund Policy via contact@x5.agency.
